Privacy Policy

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website chicksschurch.click, use our online ordering services, participate in our loyalty programs, or otherwise interact with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website and services.

We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this policy or our practices with regard to your personal information, please contact us using the details provided at the end of this document.

1. About Us

This Privacy Policy applies to the food services and digital platforms operated under the domain chicksschurch.click (hereinafter referred to as "we," "us," "our," or "the Company"). Our contact details are as follows:

2. Scope and Applicability

This Privacy Policy applies to all users of our website, mobile applications, online ordering platforms, customer loyalty programs, promotional campaigns, and any other digital or physical touchpoints where we collect personal information. This policy applies to residents of the United States, including residents of California who are entitled to additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

By accessing or using our services, you acknowledge that you have read, understood, and agree to the collection and use of your information as described in this Privacy Policy. We may update this policy from time to time, and we encourage you to review it periodically to stay informed of any changes.

3. Information We Collect

We collect several types of information from and about users of our services, including information by which you may be personally identified and information about your interactions with our platforms.

3.1 Personal Information You Provide Directly

When you interact with us voluntarily — for example, when creating an account, placing an online order, signing up for our loyalty program, contacting customer support, participating in a survey, or entering a promotion — you may provide us with the following types of personal information:

• Identity Information: Full name, username, date of birth, and similar identifiers.
• Contact Information: Email address, mailing address, telephone number, and billing address.
• Account Credentials: Password or other security information used to authenticate your account.
• Payment Information: Credit or debit card numbers, billing address, and other financial data necessary to process transactions. Note that full payment card details are processed by our secure third-party payment processors and are not stored on our servers.
• Order History: Details of food items ordered, customization preferences, delivery instructions, and purchase history.
• Communication Records: Any messages, feedback, complaints, or correspondence you send to us through contact forms, email, or customer service channels.
• Dietary Preferences and Restrictions: Any food preferences, allergies, or dietary requirements you voluntarily provide to help us serve you better.
• Loyalty Program Data: Points balances, reward redemptions, participation history, and related program information.

3.2 Information Collected Automatically

When you visit our website or use our digital services, we and our third-party partners automatically collect certain technical and usage information, including:

• Device Information: Device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Log Data: IP address, access timestamps, pages visited, referring URLs, and other standard server log information.
• Usage Data: Clickstream data, time spent on pages, links clicked, search queries entered, and navigation patterns within our website.
• Location Data: General geographic location derived from your IP address; precise location data only if you explicitly grant permission through your device settings (e.g., to find nearby restaurant locations).
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixel tags, and similar tracking technologies. Please see Section 8 of this policy for more details about our use of cookies.

3.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social Media Platforms: If you connect your social media account (such as Facebook, Google, or Apple) to our services or interact with us through social media, we may receive profile information and other data as permitted by those platforms' privacy settings.
• Delivery Partners: Third-party delivery service providers (such as DoorDash, Uber Eats, or Grubhub) may share order-related data with us to facilitate delivery and customer service.
• Analytics Providers: We may receive aggregated or demographic data from third-party analytics services to help us better understand our customer base.
• Advertising Partners: We may receive data from advertising partners to measure the effectiveness of our marketing campaigns and to serve you more relevant advertisements.
• Business Partners: Promotional or co-branded programs may result in data being shared between us and our business partners in accordance with applicable laws and agreements.

4. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes. The primary legal bases we rely upon under applicable U.S. law, including the FTC Act's requirements for fair and transparent data practices, include consent, legitimate business interests, contractual necessity, and legal compliance.

4.1 Providing and Managing Our Services

• Processing your food orders, payments, and deliveries.
• Creating and managing your customer account and loyalty program membership.
• Sending order confirmations, receipts, and transactional communications.
• Responding to your inquiries, complaints, and customer service requests.
• Personalizing your experience, such as saving your favorite orders or restaurant preferences.

4.2 Marketing and Promotions

• Sending you promotional emails, special offers, discount codes, and news about our products and services, where you have opted in or where we have a legitimate interest to do so.
• Administering contests, sweepstakes, promotions, surveys, and loyalty reward programs.
• Displaying targeted advertisements on our website or on third-party advertising platforms based on your browsing and purchasing behavior.
• Measuring the effectiveness of our marketing campaigns and improving our advertising strategies.

4.3 Analytics and Service Improvement

• Analyzing how users interact with our website and services to improve functionality, user experience, and content.
• Conducting internal research and development to enhance our menu offerings and service quality.
• Monitoring website performance, diagnosing technical problems, and ensuring the security of our systems.
• Generating aggregated, anonymized statistical reports about user demographics and behavior.

4.4 Legal and Compliance Purposes

• Complying with applicable federal and state laws, regulations, and legal processes.
• Enforcing our Terms of Service and other agreements.
• Detecting, investigating, and preventing fraudulent transactions and other illegal activities.
• Protecting the rights, property, and safety of our company, our customers, and the public.

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary consideration. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who assist us in operating our website and delivering our services. These providers are contractually obligated to use your data only for the purpose of providing services to us and to maintain appropriate security measures. Categories of service providers include:

• Payment Processors: To securely process financial transactions.
• Delivery Partners: To fulfill food delivery orders to your specified address.
• Cloud Hosting and IT Services: To host our website, databases, and digital infrastructure.
• Email and Marketing Platforms: To send transactional and marketing communications.
• Analytics Providers: Such as Google Analytics, to help us understand website usage patterns.
• Customer Support Tools: To manage and respond to customer inquiries and complaints.
• Fraud Prevention Services: To detect and prevent fraudulent activity on our platform.

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information when we believe in good faith that such disclosure is necessary to:

• Comply with a subpoena, court order, legal process, or other governmental request.
• Enforce our Terms of Service or other agreements, including investigation of potential violations.
• Detect, prevent, or address fraud, security breaches, or technical issues.
• Protect the rights, property, or safety of our company, employees, customers, or the public as required or permitted by law.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or uses of your personal information, as well as any choices you may have regarding your information.

5.4 With Your Consent

We may share your information with other third parties for purposes not described in this Privacy Policy when we have obtained your prior consent to do so.

5.5 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information — which cannot reasonably be used to identify you — with third parties for industry analysis, research, marketing, and other business purposes without restriction.

6. Data Security

We take the security of your personal information seriously and have implemented a range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, and destruction.

6.1 Security Measures

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our servers.
• Access Controls: Personal information is accessible only to authorized personnel who require access to perform their job functions, and all such personnel are bound by confidentiality obligations.
• Secure Payment Processing: All payment transactions are processed through PCI-DSS compliant payment processors. We do not store complete credit card numbers on our systems.
• Regular Security Audits: We conduct periodic reviews and assessments of our security practices and systems to identify and address potential vulnerabilities.
• Incident Response: We have established procedures for responding to data security incidents, including notifying affected users and relevant authorities as required by applicable law.
• Data Minimization: We collect only the personal information that is necessary for the stated purposes described in this Privacy Policy.

Despite our best efforts, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account.

7. Your Privacy Rights

Depending on your state of residence within the United States, you may have specific rights regarding your personal information. We are committed to honoring these rights in accordance with applicable laws.

7.1 Rights Available to All U.S. Residents

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources from which it was collected, the purposes for which it is used, and the categories of third parties with whom it is shared.
• Right to Correction: You have the right to request that we correct any inaccurate personal information we hold about you.
• Right to Deletion: You have the right to request the deletion of personal information we have collected about you, subject to certain exceptions (e.g., where we are required to retain it by law or for legitimate business purposes).
• Right to Opt Out of Marketing: You have the right to opt out of receiving promotional communications from us at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly at [email protected].
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. We will not deny you services, charge you different prices, or provide a lower quality of service because you exercised your rights.

7.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including:

• Right to Data Portability: You have the right to receive a copy of your personal information in a portable, readily usable format that allows you to transmit the data to another entity.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. To exercise this right, please contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: Under the CPRA, you have the right to limit our use and disclosure of sensitive personal information (such as precise geolocation data) to uses that are necessary to provide the services you request.
• Right to Know About Automated Decision-Making: You have the right to receive information about any profiling or automated decision-making processes that produce legal or similarly significant effects on you.

To submit a request to exercise any of these rights, please contact us by email at [email protected]. We will respond to verified requests within 45 days, with the possibility of a 45-day extension where reasonably necessary, as permitted under applicable law.

7.3 Authorized Agents

California residents may designate an authorized agent to make a privacy rights request on their behalf. We will require the authorized agent to provide proof of authorization and may require the consumer to verify their identity directly with us before we process the request.

8. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your experience, analyze website traffic, and serve you relevant advertisements. This section provides a brief overview of our cookie practices.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the operation of our website, enabling core functionality such as security, account authentication, and shopping cart management. You cannot opt out of these cookies.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most frequently, allowing us to improve website performance. We use tools such as Google Analytics for this purpose.
• Functional Cookies: These cookies allow our website to remember choices you make (such as your preferred location or language) and provide enhanced, personalized features.
• Targeting and Advertising Cookies: These cookies track your browsing habits and are used to deliver targeted advertisements that are more relevant to your interests. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns.

8.2 Managing Cookies

Most web browsers allow you to manage cookie settings through the browser's settings menu. You can choose to block or delete cookies; however, doing so may affect the functionality of our website. For more information about managing cookies, please refer to your browser's help documentation.

For more detailed information about the cookies we use and your choices, please refer to our full Cookie Policy available on our website.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general data retention practices are as follows:

When personal information is no longer required for its original purpose and there is no legal basis for continued retention, we will securely delete, destroy, or anonymize it in accordance with our data disposal procedures.

10. Children's Privacy

Our website and digital services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or process personal information from children under the age of 13, in compliance with the Children's Online Privacy Protection Act (COPPA), or from individuals under the age of 16 without appropriate parental consent, in compliance with state laws including the CPRA.

If you are a parent or guardian and believe that your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification, we will take prompt steps to delete such information from our records.

We do not knowingly allow minors under the age of 18 to register for accounts, participate in loyalty programs, or engage in online transactions on our platform. If we become aware that a user under the age of 18 has registered an account, we will deactivate the account and delete the associated personal information as soon as practicable.

11. International Data Transfers

Our services are operated and managed from the United States. If you are accessing our services from outside the United States, please be aware that your personal information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your home country.

By using our services, you acknowledge and consent to the transfer of your information to the United States. We take appropriate measures to ensure that any international data transfers are conducted in accordance with applicable legal requirements and that adequate protections are in place to safeguard your personal information.

In particular, when we share data with service providers or business partners located outside the United States, we implement appropriate safeguards such as contractual data transfer agreements and, where applicable, standard contractual clauses recognized under applicable international frameworks.

12. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services — including delivery platforms, social media sites, and payment gateways — that are not owned or controlled by us. This Privacy Policy does not apply to those third-party services, and we are not responsible for their privacy practices.

We encourage you to review the privacy policies of any third-party services you access through links on our website. Your interactions with those services are governed by their respective privacy policies and terms of use.

13. Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not wish to have your online activity tracked. At this time, our website does not respond to DNT signals because there is no widely accepted standard for how websites should respond to such signals. However, you can manage your tracking preferences through your browser's cookie settings and through opt-out tools described in our Cookie Policy.

14. California Shine the Light Law

Under California Civil Code Section 1798.83 (the "Shine the Light" law), California residents who have an established business relationship with us may request information about the types of personal information we have disclosed to third parties for those third parties' direct marketing purposes during the preceding calendar year. To make such a request, please contact us at [email protected] with "California Shine the Light Request" in the subject line.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page.
• Post a prominent notice on our website informing users of the changes.
• Send an email notification to registered users where required by law or where the changes significantly affect your rights.

Your continued use of our services after the effective date of the revised Privacy Policy constitutes your acknowledgment and acceptance of the updated terms. We encourage you to review this policy periodically to stay informed of how we are protecting your information.

16. How to File a Complaint

If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us first so that we can attempt to resolve your concern directly.

If you are a California resident and you are not satisfied with our response, you may file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

Residents of other states may file complaints with their state's Attorney General office or relevant consumer protection authority. U.S. consumers may also file complaints with the Federal Trade Commission (FTC):

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal information, or your privacy rights, please do not hesitate to contact our privacy team using the information below. We are committed to addressing your concerns promptly and transparently.

We aim to respond to all legitimate privacy-related inquiries within 30 days of receipt. For requests made under the CCPA/CPRA or other state privacy laws, we will respond within the timeframes required by applicable law (generally 45 days, with the possibility of a 45-day extension).

When submitting a request, please include sufficient information to allow us to verify your identity and understand the nature of your request. We may need to request additional information to confirm your identity before processing certain types of requests, particularly for deletion or data access requests.

This Privacy Policy was last reviewed and updated on April 1, 2026. It is intended to comply with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), the Children's Online Privacy Protection Act (COPPA), and the FTC Act's requirements for fair and transparent data practices.